Ep 15: Kim Hiler, Chief People Officer - Intradiem

Kim Hiler, Chief People Officer at Intradiem, joins host James Mackey to discuss how most companies say they are "people first" but don't actually implement a people-first culture, the many benefits of letting the lease expire on the physical office space,  employee lifecycle strategy: from first touch to alumni, and much more!

Episode Chapters

00:25 Who is Kim Hiler? 

02:01 How Intradiem technology helps contact centers 

03:15 Everyone says we’re “people-first”, but for most it’s lip service 

05:43 Living and breathing core values 

07:40 How do you actually implement a people-first culture? 

13:45 Letting the lease expire on the physical office space 

17:03 Survey, and listen, to your employees to find out what they want 

19:35 Employee lifecycle strategy: from first touch to alumni 

22:56 Elon Musk’s decree of ‘everyone come back to the office’

26:01 Minimizing stress and creating psychological safety in the workplace

29:25 Delivering surprise news means an HR failure

32:25 Top lessons learned from having an international team

37:12 The scale-trap with relationships

40:15 Putting people first is best for the business

43:15 Employer branding and talent attraction

Thank you to our sponsor, SecureVision, for making this show possible!

Our host James Mackey

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Thanks for listening!

Chapters

• 1:37 Who is Kim Hiler?
• 3:13 How Intradiem technology helps contact centers
• 4:27 Everyone says we’re “people-first”, but for most it’s lip service
• 6:55 Living and breathing core values
• 8:52 How do you actually implement a people-first culture?
• 14:57 Letting the lease expire on the physical office space
• 18:15 Survey, and listen, to your employees to find out what they want
• 20:47 Employee lifecycle strategy: from first touch to alumni
• 24:08 Elon Musk’s decree of ‘everyone come back to the office’
• 27:13 Minimizing stress and creating psychological safety in the workplace
• 30:37 Delivering surprise news means an HR failure
• 33:37 Top lessons learned from having an international team
• 38:24 The scale-trap with relationships
• 41:27 Putting people first is best for the business
• 44:27 Employer branding and talent attraction