Talent Acquisition Trends & Strategy

Ep 15: Kim Hiler, Chief People Officer - Intradiem

June 07, 2022 Season 1 Episode 15
Talent Acquisition Trends & Strategy
Ep 15: Kim Hiler, Chief People Officer - Intradiem
Show Notes Chapter Markers

Kim Hiler, Chief People Officer at Intradiem, joins host James Mackey to discuss how most companies say they are "people first" but don't actually implement a people-first culture, the many benefits of letting the lease expire on the physical office space,  employee lifecycle strategy: from first touch to alumni, and much more!

Episode Chapters

00:25 Who is Kim Hiler? 

02:01 How Intradiem technology helps contact centers 

03:15 Everyone says we’re “people-first”, but for most it’s lip service 

05:43 Living and breathing core values 

07:40 How do you actually implement a people-first culture? 

13:45 Letting the lease expire on the physical office space 

17:03 Survey, and listen, to your employees to find out what they want 

19:35 Employee lifecycle strategy: from first touch to alumni 

22:56 Elon Musk’s decree of ‘everyone come back to the office’

26:01 Minimizing stress and creating psychological safety in the workplace

29:25 Delivering surprise news means an HR failure

32:25 Top lessons learned from having an international team

37:12 The scale-trap with relationships

40:15 Putting people first is best for the business

43:15 Employer branding and talent attraction

Our host James Mackey, SecureVision CEO

Listen to our full episode list here:
https://www.talenttrends.io/

Follow us:
https://www.linkedin.com/company/82436841/

Our YouTube channel:
https://www.youtube.com/@securevision1677

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https://www.g2.com/products/securevision/reviews

Thanks for listening!


Who is Kim Hiler?
How Intradiem technology helps contact centers
Everyone says we’re “people-first”, but for most it’s lip service
Living and breathing core values
How do you actually implement a people-first culture?
Letting the lease expire on the physical office space
Survey, and listen, to your employees to find out what they want
Employee lifecycle strategy: from first touch to alumni
Elon Musk’s decree of ‘everyone come back to the office’
Minimizing stress and creating psychological safety in the workplace
Delivering surprise news means an HR failure
Top lessons learned from having an international team
The scale-trap with relationships
Putting people first is best for the business
Employer branding and talent attraction