Kim Hiler, Chief People Officer at Intradiem, joins host James Mackey to discuss how most companies say they are "people first" but don't actually implement a people-first culture, the many benefits of letting the lease expire on the physical office space, employee lifecycle strategy: from first touch to alumni, and much more!
Episode Chapters
00:25 Who is Kim Hiler?
02:01 How Intradiem technology helps contact centers
03:15 Everyone says we’re “people-first”, but for most it’s lip service
05:43 Living and breathing core values
07:40 How do you actually implement a people-first culture?
13:45 Letting the lease expire on the physical office space
17:03 Survey, and listen, to your employees to find out what they want
19:35 Employee lifecycle strategy: from first touch to alumni
22:56 Elon Musk’s decree of ‘everyone come back to the office’
26:01 Minimizing stress and creating psychological safety in the workplace
29:25 Delivering surprise news means an HR failure
32:25 Top lessons learned from having an international team
37:12 The scale-trap with relationships
40:15 Putting people first is best for the business
43:15 Employer branding and talent attraction
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Our host James Mackey
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